NEW YORK COMMUNITY BANK RANKED HIGHEST FOR OVERALL CUSTOMER SATISFACTION IN THE NEW YORK TRI-STATE AREA BY JD POWER

HICKSVILLE, NY, April 8, 2022 /PRNewswire/ — New York Community Bancorp, Inc. (NYSE: NYCB) (the “Company”), the parent company of New York Community Bank (the “Bank”), today announced that the Bank has been named first retail bank in the New York tri-state area (New York, New Jerseyand Connecticut) based on overall customer satisfaction in the JD Power 2022 US Retail Banking Satisfaction Study,SM which was released yesterday. The Bank obtained the highest satisfaction score in the New York tri-state region, based on multiple criteria, scoring 42 points higher than the region average.

Commenting on the results, New York Community Bancorp, Inc. Chairman, President, and Chief Executive Officer Thomas R. Cangemi said, “We are very pleased with this award recognizing New York Community Bank as the best bank in the tri-state New York region in terms of overall customer satisfaction. This honor is all the more satisfying because the recognition comes from our customers and underlines our customer-first philosophy. The award not only demonstrates our commitment to serving our customers, it also shows how all of our team members go above and beyond to support our customers and meet their financial needs, especially during tough economic times. The JD Power award follows several other retail banking accolades the Bank has received over the past year, reflecting the continued success of our updated retail banking strategy. »

The JD Power US Retail Banking Satisfaction Study analyzes retail banking customer satisfaction with their primary financial institution. Now in its 17th year, the study has been redesigned for 2022. It measures satisfaction across seven factors (in order of importance): trust; people; account offers; allow customers to do their banking as and when they want; saving time and money; numeric strings; and resolving issues or complaints. The study is based on responses from 101,587 retail banking customers of the largest banks in the United States about their experiences with their retail bank. It was lined up from April 2021 for January 2022.

About New York Community Bancorp, Inc.

Situated at Hicksville, NYNew York Community Bancorp, Inc. is a leading provider of multifamily loans on rent-regulated non-luxury apartment buildings in New York City, and the parent company of New York Community Bank. As of December 31, 2021, the Company declared assets of $59.5 billionloans from $45.7 billiondeposits of $35.1 billionand equity of $7.0 billion.

Reflecting our growth through a series of acquisitions, the company operates 237 branches across eight local divisions, each with a history of service and strength: Queens County Savings Bank, Roslyn Savings Bank, Richmond County Savings Bank, Roosevelt Savings Bank and Atlantic Bank in New York; Garden State Community Bank in New Jersey; Ohio Savings Bank at Ohio; and AmTrust Bank at Florida and Arizona.

Investor/media contact:

Salvatore J. DiMartino


(516) 683-4286



SOURCE New York Community Bancorp, Inc.

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