Healing: 2021 CNBC Disruptor 50

Founders: Nick Desai, Dr Renee Dua
CEO: Scott Vertrees
Launched: 2014
Headquarter: Los Angeles
$ 200 million
Evaluation: N / A
Health care
Previous appearances on the Disruptor 50 roster: 1 (n ° 13 in 2020)

Virtual doctor visits are likely to remain a popular option after the pandemic, as patients and doctors alike reap its benefits, such as saving personal protective equipment, eliminating travel time, and maintaining social distancing. . Plus, since the start of the pandemic, many have avoided doctors’ offices like the plague. Heal has filled that void, combining technology and doctor visits with the goal of providing a more humane and convenient option for primary care.

With Heal, a patient can speak to a doctor from the comfort of their home via their mobile device or laptop. If a patient needs to see a physician in person, Heal will use their discretion to book a home visit. Without insurance, a telemedicine call costs $ 79; a home visit is $ 159. For those with private insurance, a co-payment varies by plan, but is generally between zero and $ 30. The cost for seniors on Medicare: zero, or a co-payment of up to $ 20.

The Los Angeles-based company currently operates in 11 states – California, New York, New Jersey, Georgia, Virginia, Washington, Illinois, Louisiana, North Carolina, South Carolina and Maryland – as well as Washington, DC It also claims have delivered more than 250,000 home care appointments for more than 110,000 patients since 2014.

Heal’s Back to the Future model is simple: a physician’s services are delivered to a patient’s home on-demand through an app. Users enter their personal health data and credit card information and request a doctor in their area. “It’s like a janitorial service for health care,” said Lionel Richie, who invested in Heal at the early stage of the business. “A board-accredited primary care physician and medical assistant make a home visit within two hours of a request,” he said.

The visit lasts an average of 30 minutes to an hour, and Heal’s doctors are accompanied by a medical assistant and a host of portable testing machines to perform everything from the EKG, ultrasound and bone scan. blood tests and screening for allergies. They also gain insight into the patient’s living conditions and access to the food and prescriptions they need to stay healthy.

On the telemedicine side, the platform is accessible via any browser without any application, download or third-party software. The company has a Heal Hub that provides real-time monitoring of key vital signs such as blood pressure, blood sugar and heart rate. It is widely used by the elderly and people with chronic conditions like diabetes and hypertension. Covid-19 patients also use it to track pulse and oxygen levels as a proxy to determine breathing and the need for hospitalization.

Since 2014, the company claims to have made more than 250,000 home visits, serving more than 110,000 patients. In July, the company partnered with Humana to provide primary care services to members of the health giant, many of whom are older or live with multiple chronic conditions, in the comfort of their homes. Increased flexibility and the option of expanded home care is something that Humana says has been in high demand by members throughout the Covid-19 pandemic.

To date, Heal has raised over $ 200 million in venture capital. The company’s main investors are Fidelity, Breyer Capital, Paul Jacobs (current chairman of Heal and former chairman and CEO of Qualcomm), IRA Capital, Trans-Pacific Technology Fund and US Ambassador Jamie McCourt. Jeb Bush is also an investor and a member of the board of directors.

Contribution by Riley de León

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