TRENTON – Tens of thousands of drivers with E-ZPass who were overcharged crossing the Trenton-Morrisville Toll Bridge (Route 1) this year should be watching their accounts closely for credits in the coming weeks.
From February through the first week of July, thousands of passenger vehicles were overcharged with a $9 toll instead of the correct $1.25 — more than seven times the correct amount — the Delaware River Joint Toll confirmed Wednesday. Bridge Commission.
Damaged electronic toll equipment in one of the bridge’s two E-ZPass lanes led to the sporadic misclassification as a truck, the commission also said.
The Trenton-Morrisville Toll Bridge spans the Delaware River between Trenton and Morrisville, Pennsylvania.
The error was found in 86,000 toll transactions recorded in the faulty toll lane during this period.
An overhead drive was damaged after being hit repeatedly by flatbed trucks loaded with wrecked vehicles, an equipment inspection found.
E-ZPass customers affected by the surcharges would see the retroactive adjustments reflected in their accounts, as the changes had to be fully captured by September 9.
When credits appear depends on the respective customer service center that issued their E-ZPass transponder and oversees their account, the commission confirmed.
In the meantime, the commission has asked drivers not to make individual requests.
How many drivers were overcharged?
The error was found in 86,000 of the roughly 1.4 million toll transactions (about 6.1%) recorded in the “problematic” Trenton-Morrisville toll lane during that period, according to an investigation by the Commission with its service providers E-ZPass, TransCore and Conduit.
That’s $666,500 wrongly collected from motorists over a five-month period.
Which cars were affected by the toll surcharge?
The commission said virtually any type of passenger vehicle could have been misclassified by broken equipment at the Trenton-Morrisville Toll Bridge (Highway 1). (They initially thought the error was limited to SUVs, vans, pickups and higher profile cars.)
How will I know if I have been overcharged?
Drivers of passenger vehicles with E-ZPass, who crossed the Trenton-Morrisville Bridge between February and early July, were asked to check their past account statements for possible surcharges ($9 toll instead of $1, $25).
There is no need to request individual refunds, depending on the commission, as the automatic account adjustment process should resolve the issue.
Is the problem solved?
The damaged equipment was replaced on July 7. “Customers have not reported any misclassification or equipment-induced overloading on this lane since that date,” according to the commission. Follow-up testing also revealed no overloads.
How do they hope to avoid such additional costs in the future?
The damaged toll equipment – an overhead LED/infrared vehicle profiling unit that classifies vehicles for toll charges – had been hit by multiple “flatbed trailers stacked with loosely anchored loads of crushed motor vehicles”, according to the Commission.
State police have been asked to increase patrols in the toll bridge area, to try to reduce the number of these trailers hitting E-ZPass equipment and causing the same type of damage.
Who are TransCore and Conduent?
TransCore is the Commission’s toll-in-way service provider, which largely manages the hardware and software that records and retransmits transactions at Commission toll points.
Conduent is the company that operates New Jersey’s E-ZPass Regional Customer Service Center, which processes toll transactions and violations recorded on Commission toll bridges.
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